No-Heat Emergency Service in Lebanon, IN
What "emergency" actually means here
A no-heat call in January in Boone County isn't an inconvenience — it's a real problem. Below 32°F outdoor temps, pipes start to be at risk within 12-24 hours of furnace failure. Below 15°F, the timeline tightens further, especially in older Lebanon downtown core homes where supply line insulation is minimal.
We treat no-heat calls as emergencies year-round, with hard prioritization during cold snaps. Our standard target from dispatch to on-site for Boone County addresses is under 90 minutes — and during sub-15°F weather, we dispatch from whoever is closest to your address rather than rotating routes.
Before you call: 5-minute homeowner check
About 40% of "emergency" calls are solved by these checks. Worth 5 minutes before you pay $129 for us to do the same checks.
- Thermostat: set to Heat, fresh batteries, raise setpoint 5°F. Wait 90 seconds.
- Furnace switch: the light-switch-looking thing on or near the furnace. On = up. Cycle it off, count to ten, back on.
- Breaker panel: find the "Furnace" or "HVAC" breaker. Push firmly Off, then firmly On.
- Filter: pull it out. Hold it to a light. Can you see light through it? If not, it's choking your furnace — replace or run without filter overnight.
- Front access panel: press firmly into place. Listen for the safety switch click. Try the furnace.
Detailed version: Furnace Won't Turn On in Lebanon? 9 Things to Check.
What we do on a no-heat call
- Triage on the phone. Address, symptoms, age of unit, whether you've done the 5 checks, gas vs electric, presence of CO detector alarms. This determines truck routing and parts loadout.
- Dispatch from closest available truck. Boone County target under 90 minutes; cold-snap dispatch can be 20-45 minutes for Lebanon proper.
- On-site diagnostic with combustion analyzer, manometer, multimeter, and scope on the control board. $129 flat diagnostic (or $204 after-hours including surcharge).
- Quote the fix in writing before any work begins. Diagnostic credits to repair.
- Repair from truck stock (70% of cases) or schedule next-business-day parts arrival (30%).
- Test cycle and confirm normal operation before we leave. Verify CO levels in habitable spaces are zero.
- Written repair report with photos. 2-year labor warranty on our work.
What it costs
| Service | Cost |
|---|---|
| Diagnostic (normal hours) | $129 |
| Diagnostic (after hours: 8pm-7am, Sun, holidays) | $204 |
| Trip fee (inside Boone County) | $0 |
| Trip fee (outside Boone County) | $45 (waived for Squadron Plan members) |
| Flame sensor cleaning/replacement | $185 |
| Hot-surface igniter replacement | $245 |
| Pressure switch replacement | $295 |
| Capacitor (blower or inducer) | $245 |
| Control board replacement (common Carrier/Trane/Lennox/Goodman) | $495-$695 |
| Gas valve replacement | $595-$895 |
| Draft inducer motor | $595-$895 |
| Squadron Plan member discount (off labor) | −15% |
Repair prices are flat-rate and the same whether it's noon or midnight. No bait pricing. No "the part is more expensive after hours." Written before any work.
Common no-heat root causes in Lebanon
- Flame sensor carbon-fouled — most common single failure. Furnace tries to ignite, gives up. $185 fix.
- Cracked igniter — visible glow doesn't appear at the burners. $245 fix.
- Pressure switch stuck open — often a frozen condensate line on 95%+ furnaces during Lebanon cold snaps. $295 fix.
- Condensate float switch tripped — clogged condensate pump or frozen drain. $129-$295 depending on cause.
- Control board failure — common after power surges, especially after summer thunderstorm season. $495-$695.
- Bad gas valve — less common but real. $595-$895.
- Cracked heat exchanger — replacement territory. See our heat exchanger page.
Why "live tech" matters at 2am
A lot of HVAC companies route after-hours calls to a call center in another state. The dispatcher takes your info, puts you in a queue, and a tech calls you back "soon." Soon is often 45-90 minutes — which is fine for a slow drain but terrible when your house is dropping below 50°F.
We answer our own phone. The person who picks up at (765) 894-0047 is a tech (usually Zach, sometimes another tech on the rotation), with truck keys in their pocket. We can triage and dispatch in the same call — no callbacks, no queue.
Squadron Plan and emergency dispatch
Squadron Plan members ($189/yr) get:
- Priority dispatch on no-heat calls — your call jumps the queue during cold snaps
- No trip fees within or outside Boone County
- 15% off all labor, including emergency repairs
- Annual fall furnace tune-up that catches about 80% of these failures before they happen
The math: one avoided after-hours diagnostic ($204) + tune-up included ($129 retail) + 15% off one decent repair (~$45) = $378 in value on a $189 annual cost. Plus the priority dispatch on the worst nights. Squadron Plan details.
Frequently Asked Questions
How fast can you respond to a no-heat call in Lebanon?
Under 90 minutes target across Boone County. Usually 15-45 minutes for Lebanon proper.
What does a no-heat emergency call cost?
$129 normal hours, $204 after-hours. Diagnostic credits to repair. Flat-rate, written in advance.
What can I check before calling?
Thermostat, furnace switch, breaker, filter, front panel. Solves about 40% of calls.
Will you have parts on the truck?
Yes — about 70% of no-heat calls are fixed first visit from truck stock.
What if my furnace is too old to repair?
We'll tell you honestly with a written repair-vs-replace breakdown. Temporary repair available to get you through if replacement is the right call.